Ok, I’ll comment too. First of all I am not a big traveler. The only place I have any status is with one airline.( and I stay in my 2nd home, not a hotel”)

That being said, the lying by the front desk is unacceptable.AND this unacceptability goes whether you are a frequent guest with high status or a lowly, nothing of a guest- who is paying for one night in the least expensive room. ( and my self description is based on the attitude so many posters have, so I thought I’d save you the trouble and write it myself). Even nobodies deserve to be treated with respect.