FlyerTalk Forums - View Single Post - How to deal with an upgrade that is really a downgrade
Old Mar 14, 2019, 10:33 pm
  #2  
platbrownguy
 
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,670
From the FAQs:

Will I be guaranteed that my room will have the bed type, view or location I requested?

When making a reservation online, you can select a bed type specific room. Choices vary depending on availability.

Hyatt is committed to accommodating room type preferences and requests. Occasionally, we receive more requests than are available at a particular hotel or resort. If this happens, every effort will be made to meet your room preferences.
I actually thought there was a room type guarantee for Globalists but I guess not -- that's one rare advantage that Marri-wood has over Hyatt!
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