Personally, I don't think you were being unreasonable. As a Diamond myself, I'm amazed at what rooms I've been given in the past few weeks - all at HH properties that are supposedly on the upper end of the Hilton brands but have had defects/issues and, when perusing the back of the door map, clearly the smallest in the hotel. For me, it just means that I either have to find a Hilton that I'm happy with or simply go back to Marriott (or even Hyatt) since I am guaranteed the room I book as an elite.

I suspect that you were amongst the first to have pushed back with the FDA - it appears that the FDA is used to doing whatever appeals to his whims up until you confronted him.

If this is the behavior and attitude you're given, push back. The awful service you received was both uncalled for by the FDA and unacceptable.

David