Originally Posted by BenSenise

well, i may be in the minority, but i'm on your side with this if only with regards to what the front desk agent said. i will not tolerate being called a liar. period. i think you didn't even go as far as i would have with regards to the agent's behavior. i would have made a huge scandal. in fact, i would surely write to hilton and complain about this agent's behavior. simply not acceptable in my book.