I'm not sure if this is a bug . . . this is just a question.
I requalified for Platinum about 2 weeks ago with all Status/Rewards Points and nights being posted perfectly showing that I have the required number at least for nights (over 60).
However, my Membership Card both in the App and in my Web Account still show my Platinum status finishing on 31 December 2019 rather than 2020 due to requalification.
I was wondering how long it usually takes the wording on the Membership Card or elsewhere to reflect the new year of qualification ?
Is it just a matter of being patient for a month or more ? Or given that two weeks have already passed is this a bug that I need to email Accor CS about to update me manually ?