Originally Posted by
craz
the * on the benefits pg and clicking it results on the very bottom of the pg-" Available at participating properties. Pre-arrival room selections are not guaranteed and subject to the hotel's availability at time of arrival. Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple "
That said it shows as a benefit to precheckin is available even for a reg member w/o any status
So yes you were unreasonable, and probably mixed up the benefits with those of another chain
To clarify I was referring to having made a
reservation for a room with a King bed, and then being assigned a room with 2 doubles, not the specific room assignment changing with digital check-in. I wasn't even able to select a room when I checked in, let alone a specific type of room. Had I selected, e.g. "King room 456" and been changed to "King room 789" that would have been fine -- and has happened more times than I can count. This was no room selected but booked as King and trying to foist a double on me.