the * on the benefits pg and clicking it results on the very bottom of the pg-" Available at participating properties. Pre-arrival room selections are not guaranteed and subject to the hotel's availability at time of arrival. Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple "
That said it shows as a benefit to precheckin is available even for a reg member w/o any status
So yes you were unreasonable, and probably mixed up the benefits with those of another chain
fwiw, I never saw even for Diamonds where HH Guarantees the bed type as a benefit