FlyerTalk Forums - View Single Post - Downgraded on app rebooking due to delay

Mar 14, 2019 | 8:08 pm

#6

apodo77

Join Date: Apr 2011

Location: Treasure Coast, FL

Programs: DL Diamond, Marriott LT Plat, HH Diamond, Avis Preferred Plus, National Executive

Posts: 4,628

Quote:

Originally Posted by canadiancow

That is a very fair point. My primary airline never oversells J, so I always make the assumption that the front-most cabin on any flight is never intentionally oversold. This may be an incorrect assumption for me. But I eventually got MSP-DCA in J.

However, SFO-MSP was further delayed, and DL suggested I rebook through JFK.

So I was rebooked from SFO-MSP-DCA to SFO-JFK-DCA due to the mechanical issue, but only confirmed in Y on JFK-DCA due to lack of space. Fine. I asked to be added to the upgrade list since I had paid for J. SC agent couldn't do it, and asked me to talk to the gate agent. GA couldn't do it, and added a note. Still unacceptable. That allows a Silver on cheap Y to get the seat before me, since I have no status, which is absolutely ridiculous.

So I tweeted them.

Twitter said I should pay $169 to sit in J. And again, here we have my issue. I'm not some "buy-up" pax. I literally went to DL.com and bought a first class SFO-DCA round-trip ticket. But they said I "purchased Comfort+". No, that's just where the GA in SFO seated me because it was the highest available cabin. I paid for F.

I'm glad I got that sorted out, and really glad they found space to confirm me, but multiple agents said I'd be below all medallions trying to upgrade their Y fares, and the Twitter agent said I "purchased Comfort+".

This kind of customer service is why I don't have a preferred airline in the US. I buy F on whatever's most convenient, because they all seem to suck like this. I do not want to have to argue about what cabin I paid for.

You're doing it the right way in your last sentence and now that I am in TPA and have options will be booking the same moving forward.
In regards to the Twitter agent saying you were in C+ my experience is if you change the flight and are no longer in F then the corresponding fare code changes as well so to the agent it looked like you were on a C+ ticket.
I usually tell them to look at the original ticket purchased to avoid the issue you had.

Also as an FYI if you did not end up in F you would be able to get a $200 voucher and any fare difference. DL is good about doing this and all it takes is a simple call or an e-mail after the flight.

Reply