Originally Posted by
joakgarp
I agree here. Op, Just take it up with your travel insurance and sort it out by yourself. The hotel is doing the right thing here all according to t&c. Is it the hotel's fault and loose money when airlines are not doing what they are supposed to?
Otherwise tons of people would just call their hotels and tell them their planes have been cancelled etc if that would be a valid reason to cancel a non cancellable reservation. Would be a mess.
As far as I understand, no show is if someone don't show up at all without any communication to the hotel, and the hotel can't charge an already paid in full reservation. If they should turn to someone, go to Marriott, not the guest as Marriott is the one who has taken the points and granted him access to his room as a agreed period stated in the reservation.
This bogus T&C will be override by the national consumer law because it's not right to charge people for no-show if they have already paid with points. This is a way to protect customers in situations like this. It doesn't matter whether a hotel has to check-in a guest or not, the guest has paid the points so he has the right to access the rooms for a specific period of time. It doesn't matter if he is a day later or he never shows up.
I know it's the case in Sweden, Denmark and probably other EU countries and I do think there's something similar in the US.
In case you have trouble with chargeback, get the AG to declare that the T&C is not fair to consumers.