Originally Posted by
sean1397
As for when I expect it to get concluded - within 14-30 days. I will just go through Amex. The manager told me they won't charge it back,. I bet they do. They always have. Amex is much nicer to me. I don't even have to talk to anyone charge it back online, photo them the evidence, and good luck to the St Regis. Ive called Marriott twice and wasted 30 minutes waiting.Amex will fix it with no effort. Im definitely in the right here, but Amex and other cards certainly value you based on what you spend. I even heard of them eating a charge back to keep a customer happy. No chance they don't reverse this
I certainly hope it's going to work. I had a bad experience with Amex once. A rental car company (Avis Geneva) charged me 500$ for damage that I didn't know about. Amex reversed the charges but eventually charged me again because they said the got evidences of damage which I never received from anyone (I suspect damage have been done after I return the car and they just figure it would be a good idea to charge to the previous customer... their fake "invoice" mentioning damage was signed under my name after my flight boarding time, so a few hours after I actually returned the car...). I eventually got my money back from Avis France but Amex was really not on the customer side on this one... That's said it's Amex Canada so maybe Amex USA is different...