I will add the bottom line here is this hotel does not want point users. Ive had at least 5 friends tell me this and this chain of posts makes it clear.

Most hotels would care about their reputation as only so many people in the world will pay 1-4k/night but this is the nicest hotel with a well known name on the slopes of Aspen. Barring no snow they are almost always sold out. Right now the economy is strong and 3-4 great snow seasons have happened in a row. Every major ski resort is doing well. See how their tune changes to point stayers in a time like 2009.

This hotel deliberately misleads. When you call to add a second person to your room that is not permission to cancel one reservation and book another. Ive added 2nd guests to my room at many hotels and Ive checked in well after midnight many times at many hotels. I try to call if Im not in the air. Ive never had a problem till this time.

None of us have worked in the hotel industry. There is no expectation that we know how your codes work or how things are paid or billed for. Without further definition of no show (which I cant find in Marriott's T&C) as a lay man traveler I would think a no show means I never showed up or I might think it would mean I didn't show up during the first day of stay from 4PM to noon. It would never even dawn to me that if I didn't check in by a certain time at night I was a no show. I arrive at hotels at 5 or 8AM all the time. Other than as a Platinum Starwood with 24 hours any time I never had a hotel say you can check in at 8AM and leave at noon the next day without booking two nights. I assumed if I checked in during the first day I was a show if there is such a thing

Lastly this hotel plays games that no one can make decisions. Ive stayed at hundreds of hotels. I think only once was I ever told a manager had to call me the next day and that was during an emergency hurricane issue. Hotels like the ST Regis at their rates have a person on staff 24 hours who can make decisions. To claim at 11PM in Aspen (Place is wild till 1 or 2AM at bars) mid ski season no one was around to make a decision is a joke. I bet they could have sold me a $1500 bottle of champagne at 11PM. Then the next day the mid level manager claims he has no choice (bs and he doesn't want to review my confirmation email that he claims details the $1100 fee). He says there's a senior manager there some times and there's a GM sometimes. It's all a game. A holiday inn has someone who can do refunds. The St Regis certainly does. They don't want to take points. They don't want point customers to return and they will do anything possible to get this $1100 fee. Its really scummy at best and fraud at worse