Originally Posted by
jasdou
And branded fares strike again. I flew YQB-YYZ-PHL on Monday on a Comfort T Fare. Looking up my dashboard this morning, I found that these flights were credited as Standard T, so I got 25-50% of the mileage (114 for YQB-YYZ +173 for YYZ-PHL) instead of 115% (454+68 for YQB-YYZ and 346+52 for YYZ-PHL).
What a hassle.
Looks like I've been hit by the same problem on the return half of my most recent trip. Comfort posted properly on the way out, but Standard on the way back. I'll have to dig up the email I sent last year when I had the same problem and reach out to the same department