Originally Posted by
bosman
So, to answer your question, no, I would not say that Marriott is "virulently anti-guest".
You're right, perhaps 'virulently anti-guest' is indeed a bit strong. What about...
Not exactly customer centric
Pathetically inept
Clueless
Confusing
Overly complex
Inconsistent
Incongruous with a positive experience
Lacking customer focus
Unable to fulfill basic expectations
Total shambles
IT disaster
Communications joke
Asleep at the proverbial switch
Feel free to add your own perspective on this, but Marriott has done little else but screw up. (And no, breakfast is not included).