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Thread: ALL - Accor Live Limitless (to replace Le Club from 2020)
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Old Mar 13, 2019, 10:06 pm
  #243  
gilbertaue
 
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
Originally Posted by tris06
Maybe Accor should set up a system where there are a few steps an Accor member can do to report and be rewarded for reporting non compliance from hotels. Maybe a 24hr hotline? Penalties occur to the hotel owners financially if they are found to have denied major benefits like upgrade or APAC breakfast.
It was in the works, but then most agreed that there is such a tool already: It's the TrustYou survey. Hotel Management gets penalised when guests leave negative remarks. So use it as a tool to complain & compliment.
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