Originally Posted by
hotelboy
As a hotel manager all of this is 100% kosher. I understand that the OP is upset but it is all within the T&C. It also follows the cancellation policy. I have worked in many a resort (beach and ski) that have had greater than normal cancellation periods. It is very difficult for these hotels to resell rooms at the last minute. A city property is much different. All in all this is why travel insurance was created. No need to cry over spilled milk.
Are you kidding us ? The hotel was already paid with points for the room, what does it change to them that the OP was staying in or not ? Nobody is asking them to cancel without charging the night...