Originally Posted by
GentleGiant
He was told that the cabin had been oversold and that he was the one picked out - he didn't check in online and I suppose did not go to book his seat or check where he was. He usually flies business, but fancied going first on this trip. No issues outbound etc.
I think it's fairly well known here that checking online is the best policy. I don't think you need to do it on the dot of 24 hours but had he been the last to check in then he would indeed be the one selected for the downgrade. Hence the advice to do OLCI (and indeed check seats before that). It also resolves other problems (e.g. reticketing issues), I can't think of a good reason for avoiding OLCI, and on the App it only takes a few seconds. Even if he was the last to OLCI and still get downgraded, he could have taken further action / options given the extra time. Water under the bridge I guess but I'm surprised he didn't know this if he was a regular flyer.
Originally Posted by
GentleGiant
How would he find out the base segment fare? is that 50% of the fare paid? Sorry for being a bit thick. But trying to help him out.
Several ways of doing it, but have a look at the e-ticket on his email, since the base fare and taxes are listed out there. You can also do a dummy booking now for a flight in the near future, though there would be minor(ish!) exchange rate differences. The main EC261 thread then steps you through the Mennens calculation method.