Originally Posted by
capedreamer
A customer, whether SuperElite or otherwise, should not have to speak to 3 different individuals for over 30 minutes to complete a simple request that should take 2 minutes online. Nor should s/he have to convince Air Canada employees that s/he knows the eUpgrade rules better than they do.
Agreed. But its not only AC that has this HUCA challenge. Last week it took 5 HUCAs with AM and 3 HUCAs with UA. I overcame with UA challenge with their Philippine call centre staff by remembering my Spanish and reach some good agents based in Chicago, Houston or Mexico City.
I doubt any of your fellow AC FTers are surprised by this sequence of events and the subsequent frustration with AC, but you hung in there.