Hi,

A good friend of mine was downgraded on Monday from a paid first class flight to business. He was handed a visa card with $657 on it which is not much use for him as he resides in Asia, despite being British.

He does not hold any status with BA.

He was then disturbed asleep in his business seat with a dripping from above him, so didn't have a great return flight from Miami.

What options does he have and what should he do?

He is a regular flyer but made the mistake of assuming that a first class ticket was a first class ticket and didn't book his seat only, however did turn up well before the flight so was not late at all.

Advice welcome from those who are experts here. Thanks!