Originally Posted by
tr3k
When using the "screenshot method" - how long did you have to wait for the answer? Did customer service acknowledge your initial submission?
I've sent a question to Lifemiles support initially, and got a reply in 24 hours. Sent another email with the requested itinerary, screen shots attached. 2 days later no reply of any kind. Wonder if they are "working on it" or email was lost/ignored/routed to spam.
This week mine took 9 days. There are similar reports up to 10 days. It's not 'lost', they'll get around to it. If your preferred flights are now sold out they may offer alternatives.