My experience with GHA discovery program haven’t been as pleasant as others. I first signed up few years ago for a week long stay at Outrigger Maldives, which was wonderful. I booked Pan Pacific Whistler Miuntainside for an 8 nights stay directly with the hotel over the phone last year with my membership info provided to the hotel. Only 6 of 8 night got posted, the first two nights for some reason showed up as claim(I didn’t made the claim, I assume hotel did), it showed claims as resolved but two nights still missing and never posted, I submitted online form at GHA about ‘resolved claim’ and never heard back. At Pan Pacific received none of the Discovery benefits and got the worst room in that room category despite booking direct with hotel 10 months in advance. Service was none existing. And the Pan Pacific Whistler Mountainside reservation system doesn’t seem to talk to GHA Discovery, I was never able to look up my reservation.

I decided to give the hotel another try and made the booking for next year. Same thing happens again, unable to look up reservation by reservation number, reservation doesn’t show up on my account even though my membership number shows up on the confirmation email from hotel. And I noticed each time I used a differenes email associated with reservation, the reservation seems to change my account email automatically. Yet my account can’t lookup the reservation. GHA Discovery online system is just not functioning. My experience as IHG Platinum & Hilton Gold have Ben far more pleasant my experience with GHA Discovery experience, particular at Pan Pacific Whistler Mountainside where they don’t even acknowledge your loyalty. And neither the reservation site for Pan Pacific nor GHA Discovery allow input for member ID unless you log in. Nor can you link an existing reservation back to your account. It's terribly frustrating. And unlike IHG and Hilton which send you post stay survey about your experience as loyalty member. GHA never follow up on your experience after stay.