Originally Posted by
Old Hickory
Whenever I've had an issue with a property I'll go directly to the hotel management. I don't know what a Marriott Customer Service Team... is.
I notice that your name is
Old Hickory...
Kidding aside, I will try to deal with the hotel directly to reach a resolution. However, there are properties worldwide that have no clue what it means to run a hotel within a global hotel brand.
Case in point with a recent hotel stay: cockroaches in my hotel room
Hotel resolution? Sorry to hear you did not enjoy your stay.
Corporate Customer Care resolution? We will follow up with hotel management and as a goodwill gesture 10K points.
A point of personal curiousity? How do cockroaches get to the 14th floor of a hotel.