Originally Posted by
exwannabe
Was waitlisted on a flight today. Went to checkin and it said I could not checkin nor even change my seat. Decided to call and found I was already cleared but ticket had not been re-issued. Agent handled that.
Question is, I had the same symptoms just a week ago, but as I was getting to the airport early did not bother to call. The TA said the problem was I was listed on 2 identical flights. She cheked me in with my non upgraded C+ seat. Did I screw up by not calling?
I had the EXACT same thing happen to me a flight ATL-PHX recently. On waitlist but couldnt check in - error message said see an agent. Was in Skyclub already for another flight, so I had the agent there check me in. Little did I know when she "fixed" the checkin issue it killed my upgrade. I had to call the Diamond line where they told me the bad news that I had cleared, but then had lost the ug thanks to the Skyclub agent. Thankfully a supervisor was able to restore the upgrade, but it took some time.
If I wasnt hyper-vigilant checking on the RUC status, I would have missed the UG. Moral of the story, always call
Not sure why the automatic re-issue isnt working, but seems to be more than a few people affected by it.