Originally Posted by
itsaboutthejourney
What has been helpful to get Marriott's attention has been to get the Better Business Bureau of Maryland involved when I have enough emails of non-response or clueless response from Marriott.
Short of MAR screwing up on credit card (and then one can challenge it w/ CC company), or proactively putting my safety in jeopardy or trying to defraud me aka the pillow guy, I can't imagine contacting the BBB, much less contact them multiple times. That truly boggles my mind & is a
Cheers.