FlyerTalk Forums - View Single Post - What’s Marriott Customer Service team’s role?

Mar 11, 2019 | 10:43 am

#27

PointWeasel

Join Date: Nov 1999

Location: HKG/MEX/YVR/YYF

Programs: AS MVP 75K/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp

Posts: 5,045

Quote:

Originally Posted by freezephotog

Marriott's Customer Service is literally non existent. Called the Platinum Service line and had to hold for over 10 minutes. Its awful. So sad the merge happened. Everything that was great about SPG is now gone.

I have called twice in three days and on hold for over 30 mins each time.

I hung up and booked elsewhere.

As a Tit Elite, this is not acceptable.

I maintain that Marriott Executive Offices need a full sweep.

Reply