FlyerTalk Forums - View Single Post - Delayed Flight, will miss connection. What to do/expect?
Old Mar 10, 2019 | 11:38 pm
  #29  
slickvik
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10 Years on Site
 
Join Date: Aug 2011
Programs: Marriott Gold, Hilton Gold, Best Western Diamond Select
Posts: 1,962
I should have called call center once the delay was official as they could have rerouted me through FRA or LHR. But I didn’t and went to IST, missed the connection, and waited 4 hours at the transfer desk to get a new flight, IST-IAD and IAD-IAH. Then another hour at the hotel desk for the free hotel, tuyap palace, which is 30 km west of the airport. I suppose the good news is I was put on Y class instead of L, so more miles, and possibly I can claim for 600 euros compensation due to a 28 hour delay. I just don’t understand TK’s business model, why not hold the flight for 30 minutes to get people on instead of spending for hotels? I really felt bad for the elderly people I was able to help on my own but they would’ve been lost if they were alone.
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