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Thread: What’s Marriott Customer Service team’s role?
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Old Mar 10, 2019 | 11:11 pm
  #24  
itsaboutthejourney
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Originally Posted by CCIE_Flyer
As has been so astutely noted here on many occasions, to Marriott the customers are the property owners/operators, and we are the product that Marriott delivers to said customers. It's a scenario almost exactly as OP describes that caused me to abandon Marriott for SPG some years back.
This is a huge reason why I was an SPG customer and avoided Marriott like the plague prior to this terrible merger. What has been helpful to get Marriott's attention has been to get the Better Business Bureau of Maryland involved when I have enough emails of non-response or clueless response from Marriott. It appears that the BBB has someone at Marriott that gets their attention and resolves my problems quickly. It's sad I have to do that, but that to me is why the above statement about the property owners/operators is so true.
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