FlyerTalk Forums - View Single Post - What’s Marriott Customer Service team’s role?
Old Mar 10, 2019 | 4:31 pm
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CLEguy
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Originally Posted by s0ssos
I think this is like the distinction between the big airlines and their regional subsidiaries. So you would say Skywest employee, for example.
A distinction lost on customers.
Not to go too far OT, but I’ve always found this argument to be terrible. If the airlines (hotels, whatever) didn’t want customers to associate this arms-length related party with them, they shouldn’t slap their name on it. To do so and also throw up arms to say “not my problem, isn’t me” is disingenuous in the best case.
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