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Thread: What’s Marriott Customer Service team’s role?
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Old Mar 10, 2019 | 11:11 am
  #18  
SkiAdcock
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Originally Posted by freezephotog
Marriott's Customer Service is literally non existent. Called the Platinum Service line and had to hold for over 10 minutes. Its awful. So sad the merge happened. Everything that was great about SPG is now gone.
Prior to 8/18 MAR folk didn't have to wait 10 minutes either. We used to get good customer service. This isn't a case of everything was bad w/ MAR. Post-merger it's bad for both sides.

Re: customer service & complaints re: properties. Sometimes it goes the elite's way; sometimes it doesn't. As someone noted above, it's hard to provide info or find out which way it should go w/o more details.

Cheers.
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