Originally Posted by
Jaunts
Isn't the person who is running the Bonvoy program the former SPG loyalty program director? There are a lot of disgruntled SPG alums here, and it is a bit ironic if that is the case.
Based on what I've read, the problem is not David Flueck, but that guest loyalty has been losing out in the intra-corporate political battles. Arne Sorensen's famous "noise around the edges" comment being the perfect example.