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Thread: What’s Marriott Customer Service team’s role?
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Old Mar 9, 2019 | 6:21 pm
  #16  
3Cforme
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Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
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Originally Posted by wendySFO
What I want to find out is if I have the wrong expectation of Marriott's "Customer Service" team.
You do. It appears you don't understand franchising. Your contract is with the property, not Marriott. Marriott can enforce Bonvoy program requirements (welcome gifts, for example) but the broad hospitality deliverables are the responsibility of the property. If you have an issue get it resolved before departing the property.
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