Saying this as delicately as I can, isn't there a risk that you (as many others) are trying to take your own personal experience and extrapolate it onto that of everyone else in the Marriott programme? Like you, I've seen some improvement since Sept, but despite being a higher end Ambassador guest with a great Ambassador I still mainly don't get appropriate hotel recognition, nearly half of my stays go missing or are miscounted, I am ineligible for all promos (even those open to all), none of my invoices are ever available online, some hotels refuse to honor terms without consequence and I am frequently unable to book the rooms I want on the website.

I am not going to attack others who don't have the same experience, but can I perhaps recommend just a little bit of EQ and/ or empathy amongst those who have no problems but who feel a compulsive need to attack those who are unable to use the Bonvoy programme as advertised?