Originally Posted by
Mustang Sally
Whoa. Just a minute...
1. Points are automatically posting again at the proper rate? Inconsistent at best
2. Lounges I have been in have exceeded brand standards with additional fish/meat/cheese at breakfast not required? Not seeing any change
3. All properties have greeted me at the proper level? Nope.
4. Mega bonus brand posting posted properly without the need for me to call? This is a joke, right? Nope.
5. Suite upgrades are happening again? Sporadic
6. Ambassador continues to respond in a timely manner? n/a
7. App and website now allow be to download bills from all properties? Nope.
8. Website is mostly working? 'mostly working' not exactly an endorsement. And let's be clear here, the website and the app don't seem to be synced at all.
9. Mobile key is mostly working at several Marriott properties? 'mostly working at several properties... Maybe this sounds better? 'Our planes mostly get to some of our destinations...'
10. In the earnings call, Arne acknowledged there are actual problems: Well good on Mr. Albert Einstein. He's finally woken up to the fact 'there are actual problems...' What a genius to work that one out.
So where are we at after 2 years? 3 out of 10?
I wonder if it'll take good old Albert another 2 years to start do something about it?
I have five stays this month. I have been getting properly greeted (although one was for a Titanium Ambassador???). All five stays have posted with the proper points including the one I checked out at on Thursday. No SPG games of excluding bar or other spend. The mobile key worked at both properties that had it while I never had it work at legacy SPG properties.
I have 17 different stays so far in 2019. All 17 stays have a "download" link on the app and on the website that allow me to download the bill.
My credit card nights posted properly. I have the old Chase card with the 1 night credit per $3,000. They are all posting as well.
I'm only talking about March so far ... February was a mess but if everything is working going forward, I'm OK with that.
And yes ... I saw the posts on here and initially had only my two night stays post for the megabonus. Then the rest appeared a couple of days later without the need to call. That seems pretty consistent with the megabonus thread on FT where most posters have acknowledged it was fixed.
I don't like the inability to sort by price on the website or checking multiple rates at once. And I don't like the no connection on the app or the obvious problem when the website says there are no hotels in Los Angeles.
But ... its crying wolf to fail to acknowledge the progress. I suspect the progress would be have been quicker other than the diversion of call center/IT resources to the state actor data theft.
That being said, this month, I've been avoiding legacy SPG properties who (a) try to upsell a suite that is a program benefit, (b) upgrade plats before titanium or ambassador because everyone is equal, (c) call three breads and a coffee breakfast, and (d) charge me for my plat breakfast and internet.