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Mar 9, 2019 | 3:33 pm

#28

Mustang Sally

Join Date: Mar 2004

Location: Toronto, Canada

Programs: AC Super Elite; 2 MM; Emirates Gold; Bonvoy lifetime Platinum Elite;

Posts: 372

Quote:

Originally Posted by C17PSGR

That being said, so far in March, there are signs that it is starting to come together.

1. Points are automatically posting again at the proper rate
2. Lounges I have been in have exceeded brand standards with additional fish/meat/cheese at breakfast not required
3. All properties have greeted me at the proper level
4. Mega bonus brand posting posted properly without the need for me to call -- after the initial glitch, of course, posting only two brands
5. Suite upgrades are happening again
6. Ambassador continues to respond in a timely manner
7. App and website now allow be to download bills from all properties
8. Website is mostly working
9. Mobile key is mostly working at several Marriott properties
10. In the earnings call, Arne acknowledged there are actual problems.

Whoa. Just a minute...

1. Points are automatically posting again at the proper rate? Inconsistent at best
2. Lounges I have been in have exceeded brand standards with additional fish/meat/cheese at breakfast not required? Not seeing any change
3. All properties have greeted me at the proper level? Nope.
4. Mega bonus brand posting posted properly without the need for me to call? This is a joke, right? Nope.
5. Suite upgrades are happening again? Sporadic
6. Ambassador continues to respond in a timely manner? n/a
7. App and website now allow be to download bills from all properties? Nope.
8. Website is mostly working? 'mostly working' not exactly an endorsement. And let's be clear here, the website and the app don't seem to be synced at all.
9. Mobile key is mostly working at several Marriott properties? 'mostly working at several properties... Maybe this sounds better? 'Our planes mostly get to some of our destinations...'
10. In the earnings call, Arne acknowledged there are actual problems: Well good on Mr. Albert Einstein. He's finally woken up to the fact 'there are actual problems...' What a genius to work that one out.

So where are we at after 2 years? 3 out of 10?

I wonder if it'll take good old Albert another 2 years to start do something about it?

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