Originally Posted by calguy77

I've heard this as well. Anything lower than a 9 gives the hotel a 0. I wish they would allow you to change a score if the team corrects the issues. It seems once you are negative, the damage is done and hotels thoughts are, "Oh well, you already hit us, no reason to do anything" Seems like a flawed system that hurts the guest by not getting a resolution and hurts the hotel as they don't do anything to fix it.