Originally Posted by
EuropeanPete
Since the Marriott merger I've stopped receiving customer surveys entirely. It's a bit of a shame, as I think I was able to make some helpful contributions at times, recognize some great staff and on occasion have good conversations with the hotel management.
With legacy Marriott I received a survey after almost every stay until maybe a year or so ago. Now, I get one maybe 3 or 4 times per year. There is one property that sends a survey after every stay so perhaps properties have to initiate the survey.
Making it more frustrating is the fact that you can't post a review (good or bad) on Marriott.com if you didn't receive a survey.