Originally Posted by
itsaboutthejourney
I do see this as another example of Marriott's Loyalty team not engaging with their customers and therefore losing control of their message (assuming they even have one
Yeah, the messaging ship sailed months ago. We had "Link your accounts", then we had "No, really, link your accounts", then we had "Combine your accounts", which would have led most people to believe that they were working with the new program. Then, all of a sudden, they decide to launch a "new new" program without actually changing or fixing anything. A better approach would have been to keep things separate until they can actually handle doing it all in one shot, with a formal launch and associated changes.