Last month, I finally noticed (the hard way) that my $15/mon credit from Amex Plat was no longer being automatically applied to a fare, but that it was going into "Uber Cash" ... and when I failed to use the credit, it was lost ... and User Support refused to replace the lost credit. I asked for a copy of when/where users had been informed of this change in how the credit was applied. After 2 rounds of communication, they gave no answer and refused to respond any more.
Then yesterday, when trying to add $$$ to my Uber Cash, I got the same error message described above (" Unable to complete purchase. There was an error processing your request. ") when trying to add money with either of the 2 Amex cards that I have used as payment methods since signing up for Uber. Here is the first response to my query to them about what was going on
We understand that this card was previously working with your account, but we have recently identified that it is not compatible with our billing processes. While the Uber app accepts most standard payment methods, some cards and methods are not compatible and can't be used with Uber.As much as we'd love to make this available on your account, this option is not yet available from our end. John, if you have another set of payment method, we humbly suggest adding this directly to the app. Otherwise, you may purchase Uber gift card from a retail store or through the online store.retail -
https://www.uber.com/gift-cards/where-to-buy/ online -
https://uber.cashstar.com/store/buy/recipient Thank you for your understanding and we are hoping to see you riding with Uber. If you need assistance with anything else, please don't hesitate to reach out. We're always glad to assist.
Quite the non-answer, IMHO. I responded with essentially "The Amex card worked 2 days ago, why not now?" The response was equally uninformative;
i'm JXXXX from
Uber's Priority Support Team. I hear your concerns, and I'm here to help.
It looks like the payment method you are trying to use is not compatible with our billing processes. While the Uber app accepts most standard payment methods, some cards and methods are not compatible and can't be used with Uber.You will need to add another payment method directly to the app. We accept a number of options - including Apple Pay, Android Pay, PayPal, Uber gift cards and others - in addition to most standard credit and debit cards.Thank you for being a gold member.
Anyone have more insight or explanation as to what's going on?