Originally Posted by
kiwicanuck
Just based on the transcons, as a diamond I regularly find myself in delta one without certificates, however the reverse cannot be said about my time as a 1K with certificates where I was often between 5-8 on the list for 1 seat.
plus jfk and sfo Skyclub are some of the best in the system.
Frankly I would also be treated like dirt by UA staff at one point an agent actually said “why am i even talking to you?” After they split my wife and I out of our reserved seats.
For me the choice is clear clean comfortable pleasant employees makes for a much better travel experience on DL
Soft product wise I would agree, even as a 1K I think that my international J on Delta gets a more consistent higher level of service. That said I stay with UA / *A because of routing and schedule.