It's an excellent social media poke in the eye for a company that has run roughshod over the concept of a loyalty program. Despite multiple requests for clarification and help, Marriott has been largely deaf to their most loyal customers

Status renewals. Breakfast policy. Lounge access. Points not posting. Points inaccuracy. Promotion sign-up. Honoring promotions. A total IT cluster cluck. Inadequately trained help-desk staff. And being beaten over the head with pages of terms and conditions that are all too frequently unintelligible and open to interpretation.

Whether you're amused by this or not isn't the point. The point is Marriott deserve this.

Bonvoy. Destroying loyalty one customer at a time. (Breakfast not included).