Originally Posted by
NWplatinum
I recently had a canceled flight out of JFK and stayed at the Hampton Inn by the airport. I really like the stay and thought the property was really good. It’s in great shape and clean which is rare for JFK.
I have an upcoming Hilton Garden Inn JFK in April and am wondering if I should switch to the Hampton Inn? How is the Garden Inn compared to the Hampton?
I stayed at the JFK Garden Inn in early November. Unfortunately it was a very short stay, I got in on a flight from the Middle East about sunset, went through the international arrival stuff to the hotel, ate and went to bed, then got up at about 4:30 AM as I recall to catch my flight home. Physically, my room was fine, nothing special. I remember that the taxi driver complained that it was difficult to get to the hotel coming from the airport. The lobby staff was extremely helpful, especially a fellow named Alex. My only complaint wasn’t really an important one—I wanted to eat some comfort food before going to bed, so went to the restaurant, which was actually just an area of the lobby with tables, not really separated. They had a long row of tables set side by side with chairs on opposite sides, as if they were going to have a banquet for about a dozen people, and I sat rubbing elbows with a group of young travelers talking excitedly (not inappropriately, but with an animated discussion I wasn’t in the mood to hear after a lengthy flight in economy) on one side literally next to me, and immediately on the other side was another solo traveler who spent all of my meal time talking on the phone. It wasn’t a very relaxing experience, and there was no place else to move to or ask to be moved to. The food was fine and the restaurant staff helpful though busy. I left before breakfast and didn’t think to ask for a box breakfast. After the trip I received a survey and praised Alex and griped about the restaurant experience. I received a response supposedly from the hotel manager that showed a human being had read my survey, and politely apologized for the problems and thanked me for complimenting the lobby staff. It was an okay experience, and I wouldn’t hate going back. And I may just have been unlucky with a busier than usual restaurant.