Name of the hotel: Novotel Athens




- What is your Le Club status? Platinum

- Were you (or for multi-stayers were you generally) happy with the hotel/stay? OKish

- Which room did you book and which upgrade did you receive ?
Booked Superior room/double bed and got upgraded Executive/double bed with Sofa

- How are the rooms?
Typical Novotel (dated) style, but room was in good condition and very clean. Slightly smaller than usual Novotel rooms. Bed was very comfortable




View from the room:



- What was good and what was bad?
Good:
-Staff was very nice and competent. Requested an early check-in a few days before arrival. I got a quick response saying that it was no problem and that it will not block any room upgrade due to my Platinum status. Room was indeed ready when I arrived.
-a box of sweets as welcome gift. They were very good.


-drink voucher given spontaneously
-comfortable bed
-cheap (about €75/night)
-Premium wifi is proposed for free to Platinum (see picture)


-Overall good Platinum treatment for a Novotel

Bad:
-there is a nice rooftop bar/restaurant/pool, but I was told at check-in that it was closed for renovation. Too bad as the weather was splendid in ATH. No mention of the renovation on the website of course.
-this renovation leads to some nuisance for the guests as the workers works even during the weekend. On sunday morning, loud construction noise started at 8:30 am, waking me up. On Monday morning, I was woken up at 6 am by some noise coming from above. It was not the same construction noise as the day before, but like if they were dismantling some pieces of furniture or room equipment. As it was not stopping, I called the front desk who had no clue what it could be, as the workers had not started yet. Housekeeping ? I never had the answer but the result is the same : awake at 6 am...
-the neighborhood of the hotel is really rundown (as a lot of areas in Athens unfortunately). Lots of homeless, people obviously on drugs, etc. So you don’t feel very safe, even during the day. Of course, the hotel has no responsibility on this, but this is a negative point obviously. But taxis cost nothing in Athens so you can take taxis extensively to circumvent the safety situation.

- Did you get club lounge access? How was the lounge? no lounge.

- What about welcome drinks, welcome amenities or any other special perks :
See above

- Value for $ or Vouchers? Would you return? not sure