I think my wonderful experience used to have a fair amount to do with (1) my spending much more on average between my personal stays and my SPG Pro group stays, (2) me picking and choosing when I would involve my Ambassador, and (3) me staying at nicer hotel brands and mostly during lowshoulder season when occupancy is lower and it’s just a lot easier for hotels to deliver better service.

And then (4) I tend to not blame my Ambassador when things sometimes go awry, assuming (as usually has been the case) that the hotels simply failed to deliver and not that there’s an issue with my Ambassador. I have my Ambassador’s back in a way that I don’t see very often. I think that my Ambassador and the program overall are most appreciative of that support and benefit of the doubt.

i think my wonderful experience now continuing with Marriott has much less to do with my spending, since all Ambassadors ultimately have the $20K spending threshold (excluding those who earned it via legacy 100 SPG nights).

Whether or not all of that gets wrappped into any rating or not by the Ambassador program, I cannot say.