Originally Posted by
gcuk
A data point from February. I booked a cash fare (£313.42) and reduced the amount with Avios, (5200 avios to save £40), so I paid a net £273.42. I realised it wasn't a great use of avios and cancelled within the 24 hour cooling off period. I was refunded exactly what I paid, the £273.42 and the 5200 avios.
Yes, I think that is what I would expect. The case I recall involved someone cancelling well after 24 hours on the back of a cancellation of a flight by BA. Legally I thought this was dubious, but it may have been a mistake by the agent.