Originally Posted by
Collierkr
Your last statement is bunk. They are not a PRIVATE company and are held accountable for actions that would impact revenue and profit.
People are naive. Someone told them they had "first class tickets" when all they had was a pass which might get them into Y. But, what do they know? No different than the people who purchase from miles brokers believing that they've got the inside track on cheap tickets and then wonder why they get stuck half-way around the world when they get caught out.