Originally Posted by
stelma
I can confirm that you will automatically get the refund as soon as you use the E upgrade to business class.
I just upgraded my ticket after purchasing preferred seats and I immediately got an email from Air Canada with the refund I just did this with the thought that I might not get the refund but it happens instantaneously
This works for me to. What does not work is if the upgrade clears at the gate. In that case I get no refund. Last time this happened I submitted a request online and got a refund a couple days later.
I'm not sure if you are supposed to get a refund if the upgrade clears at the gate though .