The system “tells an employee, tells customers, ‘Hey, here’s five or six customers that are coming to this connection; they’re going to be five minutes late, but we know we can make up the time in flight on this particular flight,’” United President Scott Kirby said Tuesday at an investor conference. “Sometimes we can’t, and we don’t hold the airplane.”
How will WE the customers be notified that they are waiting for us? By flight status? Seeing a 5min status delay doesn't necessarily equate to the door being open an extra 5min. We're supposed to board 15min before the departure time. Also, will they wait for our bags too?