Originally Posted by
Often1
Call back. Keep calling back.
Indeed the AZ cancellation was not reasonable because you are neither the other passenger nor do your details apparently match other than in the sense that there is a partial name match and travel to Italy. If this does not work out, you would have a decent EC 261/2004 claim for denied boarding.
However, I would not focus on the Regulation until after the trip is over. It is the least productive thing right now.
Thank you. I called again and he said it was resolved and emailed the tickets out to me. Hopefully that's the end, but I'm not touching online check in after what happened before.