Originally Posted by starflyergold

I am coming back to what I said at the very first announcement: It is far too early to announce these changes. And it certainly does not make sense to announce things piecemeal. I understand new perks are still being discussed internally so announcing a "suite night" looks to me as unfinished business. Surely somebody somewhere will have noticed that this is not going to cut it. Lost in translation? Maybe. Even as an Accor aficionado I can tell them that this is a very poor idea. And what's more, and I said that too, I want to know whether customer service and IT will be upgraded. I happily trade a suite night for a working website and immediate and trained customer service (a 2 day response rate on twitter is unacceptable).