FlyerTalk Forums - View Single Post - Very angry with both AMEX and Air Canada

Mar 7, 2019, 8:57 am

#37

ffsim

Join Date: Oct 2009

Location: YUL

Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry

Posts: 5,691

Quote:

Originally Posted by StuckInYYZ

I don't see why it would be AC's fault. It's an automated process with a third party company (you'll note AC isn't the company placing the charge, it's Plusgrade). I'm assuming an initial winner email is sent out.... then the charge is made and then a confirmation email.... (never having done this) if the charge fails, send the failed email and move onto the next winner. Whole process probably takes 5 seconds per passenger. Considering the number of companies and flights Plusgrade works with, this would not be an unreasonable assumption. The whole process would be out of AC's control. By the time the OP made the call to AC all the upgrades would have been processed and assigned.

Just to offer some firsthand experience on the bolded bit: I've successfully bid on upgrades a handful of times, and in every instance, I received a notification from my Amex app of the Plusgrade charge going through hours before receiving any notification whatsoever from Plusgrade that my bid was successful.

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