Originally Posted by
SuperCargo
I see your point, but that's why I said "especially if those seats haven't been given away already to other bidders". I think the OP said that the flight is still showing J9. If there are still lots of seats free, I don't see why AC couldn't just process it manually on an exceptional basis given the circumstances.
At the very least one can blame AC for using plusgrade... BTW my similar experience was also with plusgrade. A few years go. So it would seem Amex is in the habit of denying plusgrade charges. Why?
(But again that does not serve as an excuse for Amex to deny a legitimate charge.)